Terms & Conditions
Oscar Simon
Last updated: 30 October 2026
1. About Us
This website is operated by Oscar Catering Pty Ltd, trading as Oscar Simon ("Oscar Simon", "we", "us" or "our").
Oscar Simon provides corporate catering, event catering and related services in Sydney, Australia.
By using our website, placing an online order or requesting our services, you agree to these Terms & Conditions.
2. Orders and Availability
Orders can be placed through our website for the products, dates and delivery locations available at checkout.
All orders are subject to availability and confirmation. We reserve the right to contact you if an item is unavailable or if an order cannot be fulfilled as requested. If we cannot fulfil an accepted order, we will offer an appropriate alternative or refund the affected amount.
Product descriptions, serving quantities and images are provided to help customers select suitable catering options. Images are illustrative and presentation may vary.
3. Pricing and Payment
Prices are displayed in Australian dollars (AUD).
Menu prices may be displayed exclusive of GST, with applicable GST and the total payable amount shown before the customer confirms payment.
Delivery fees and any additional charges will be disclosed before checkout.
Online orders require payment through the payment methods available on our website, unless an alternative arrangement has been approved in advance.
Approved corporate accounts may be eligible for invoicing with seven-day payment terms, subject to prior agreement.
Event catering and other customised services may be quoted separately. Payment terms for these services will be confirmed in the relevant quotation or agreement.
4. Ordering Deadlines
Our standard cut-off for next-day delivery orders is 2:00 pm on the preceding business day, subject to availability.
Certain products or services require a minimum of 72 hours' notice. Where applicable, this requirement will be specified in the relevant product description or confirmed during the enquiry process.
Orders placed after the applicable deadline may not be accepted for the requested delivery date.
5. Delivery
Our standard delivery hours are Monday to Friday, 7:00 am to 5:00 pm, excluding public holidays and other notified closure dates.
Deliveries are available within our designated Sydney delivery areas, as indicated at checkout.
Customers outside these areas may contact Oscar Simon to discuss delivery availability and any applicable arrangements.
At checkout you choose a 30-minute delivery window. As is standard in catering, we aim to arrive up to 30 minutes before the start of your window so your food is set up and ready when you need it. Please make sure someone can receive the order from 30 minutes before the window starts. Customers must provide accurate delivery details, including the business name, address, contact number, delivery instructions and any relevant access requirements.We aim to deliver within the scheduled window; however, unforeseen circumstances such as traffic, severe weather or access restrictions may affect delivery timing. We will communicate any material delay as soon as reasonably practicable.
If a delivery cannot be completed due to incorrect information, restricted access or an unavailable recipient, we will contact the customer to discuss the available options. Additional delivery costs, where applicable, will be communicated before any further service is arranged.
6. Changes and Cancellations
If you need to amend or cancel an order, please contact Oscar Simon as soon as possible.
Changes and cancellations are subject to the applicable order cut-off, product preparation requirements and any conditions communicated when the order was accepted.
Where an order has already entered preparation, our ability to make changes or offer a refund may be limited, subject to applicable consumer law.
Any applicable cancellation fees or non-refundable commitments for event catering will be communicated and agreed upon before the booking is confirmed.
Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.
7. Event Catering and Custom Quotes
Event catering and bespoke services are arranged through an individual enquiry and quotation process.
Quotes are subject to availability, acceptance by Oscar Simon and confirmation of the final event details.
Menu selections, guest numbers, staffing, equipment, venue requirements, delivery, set-up and other services will be confirmed in writing.
Any material changes to an accepted quotation may affect the final price or availability.
Specific cancellation, deposit and payment terms will be provided and agreed upon as part of the event booking.
8. Dietary Requirements and Allergens
Customers are responsible for informing Oscar Simon of any dietary requirements, allergies or intolerances when placing an order or confirming an event.
We will take reasonable care when preparing orders and responding to dietary requests. However, our kitchen handles a range of ingredients and allergens, and cross-contact may occur.
Customers with severe allergies should contact us before ordering so we can discuss their requirements.
Any allergen information provided by Oscar Simon should be considered alongside the customer's individual dietary needs.
9. Food Handling and Consumption
Our food is prepared and packaged for delivery or service in accordance with applicable food safety requirements.
Customers should follow any storage, refrigeration or consumption instructions provided with their order.
Once food has been delivered or handed over, customers are responsible for maintaining appropriate food safety conditions while it is in their possession or control.
10. Website Information
We aim to keep our website, menu descriptions, prices and availability accurate and up to date.
Occasional errors or omissions may occur. Where an error materially affects an order, we will contact the customer to agree on an appropriate resolution.
We may update website content, menu items and prices from time to time. Changes will not retrospectively alter an accepted order without the customer's agreement.
11. Intellectual Property
The content on this website, including images, text, branding, graphics and design elements, is owned by Oscar Simon or used with permission.
It must not be reproduced or used for commercial purposes without prior written permission, except as permitted by law.
12. Australian Consumer Law
Our products and services come with consumer guarantees that cannot be excluded under Australian Consumer Law where that law applies.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
13. Privacy
Personal information collected through this website is handled in accordance with our Privacy Policy.
14. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our business, services or legal obligations.
The version applicable to an order is the version in effect when the order is placed, together with any specific conditions expressly agreed for that order.
15. Contact
For enquiries about orders, delivery, these Terms & Conditions or our services, please contact:
Oscar Catering Pty Ltd trading as Oscar Simon
Email: enquire@oscarsimon.com.au
Business address: 26 Tenterden Road, Botany NSW 2019
ABN: 40 682 772 916