Privacy Policy

Oscar Simon

Last updated: 30 October 2026

1. Introduction

Oscar Catering Pty Ltd, trading as Oscar Simon ("Oscar Simon", "we", "us" or "our"), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, submit an enquiry or use our services.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name and contact details, including email address and phone number.
Company name, business contact details and billing information.
Delivery addresses, delivery instructions and order details.
Event information, including event date, location, guest numbers and service requirements.
Dietary preferences, allergies or other information you choose to provide.
Communications you send to us through forms, email or other channels.
Website usage information, including device details, browser information, IP address and cookie data.

We only collect information reasonably required to operate our business and provide our services.

3. How We Collect Information

We may collect personal information when you:

Place an order through our website.
Submit a catering or event enquiry.
Contact our team.
Request a quote.
Subscribe to marketing communications.
Interact with our website or connected services.

Certain technical information may also be collected automatically through cookies and website analytics tools.

4. How We Use Your Information

We may use personal information to:

Process and fulfil orders.
Arrange deliveries and catering services.
Respond to enquiries and provide quotations.
Communicate about orders, bookings, changes or service updates.
Process payments and maintain business records.
Manage customer relationships and corporate accounts.
Improve our website, products and services.
Send marketing communications where permitted by law.
Comply with applicable legal and regulatory obligations.

We do not sell personal information to third parties.

5. Payments

Payments made through our website are processed using supported third-party payment providers.

Payment providers may collect and process payment information according to their own privacy and security policies.

Oscar Simon does not intentionally collect or store full payment card details through its ordinary website operations.

6. Sharing Information with Third Parties

We may share personal information with service providers where necessary to operate our business, including:

Website hosting and e-commerce providers, including Wix.
Payment processing providers.
Delivery and logistics providers.
IT, customer communications and administrative service providers.
Website analytics and marketing service providers.

We may also disclose information where required or authorised by law.

Service providers may process information on our behalf in accordance with their applicable contractual and privacy obligations.

7. Overseas Processing

Some service providers, including website hosting, payment and technology providers, may process or store information outside Australia.

Where required by applicable privacy law, we will take reasonable steps to ensure personal information is handled appropriately when disclosed overseas.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure website performance and improve the browsing experience.

If enabled, analytics and marketing tools may collect information about how visitors interact with the website.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

9. Marketing Communications

Where permitted by law, we may send marketing communications about our menus, catering services, updates and offers.

You can unsubscribe from marketing emails using the unsubscribe link included in those communications or by contacting us directly.

Transactional communications relating to existing orders or enquiries may still be sent where necessary.

10. Information Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Our website uses third-party platforms and services with their own security measures.

Although we aim to protect the information we handle, no method of electronic transmission or storage is completely secure.

11. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve enquiries and meet legal obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.

12. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests in accordance with applicable privacy laws.

13. Privacy Enquiries and Complaints

If you have a question or concern about how we handle personal information, please contact us using the details below.

We will review your enquiry or complaint and respond within a reasonable period.

Where the Privacy Act 1988 applies, individuals may also have the right to raise an unresolved privacy complaint with the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy as our services, website functionality or legal obligations change.

The latest version will be available on our website with the date of the most recent update.

16. Contact Us

For questions, access requests, corrections or privacy complaints, please contact:

Oscar Catering Pty Ltd trading as Oscar Simon

Email: enquire@oscarsimon.com.au

Business address: 26 Tenterden Road, Botany NSW 2019

ABN: 40 682 772 916